If you received your Blu Lua order and aren't totally in love with it, you are welcome to return it within 30 days of the ship date for a refund less shipping (if applicable), to the original method of payment. The merchandise must be unworn, and original packaging and invoice must be included. We'll send you an email as soon as your return has been received and processed. This may take 2-3 business days for the refund to post depending on the card issuing bank.
All Sale items are Final Sale and not eligible for refunds or returns. Custom orders are not eligible for return. Gift cards are not redeemable for cash and cannot be returned for a refund. Blu Lua is not responsible for lost or stolen gift cards.
To return your product, you should mail your item to: 1242 Alton Road, Suite 103, Miami Beach, Florida US 33139
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.